What She Handles
One Sarah, every channel
She's polite about all of it, but especially these three.
Text
She'll reply to every message before you've finished your coffee. Sorry, she just can't help it.
Voice
Phones ringing off the hook? Sarah picks up, sounds human, and still apologizes for being so available.
Image
Customer sends a photo of a broken part or a confusing form? Sarah looks, understands, responds. No big deal, eh — even though it kind of is.